The Key That Unlocks Every Door
The Power of Effective Interpersonal Communication Skills Effective communication is vital in all parts of our lives, professional and personal, yet so few people take the time to build the necessary skills to fully reach their potential. Before we begin exploring this subject further, let me ask a few general questions:
- You have spent years developing, and continuously improving, the knowledge, skills and expertise to be a successful hearing aid specialist but are you fully pre-pared to effectively communicate with your patients and their families to satisfy their needs and exceed their expectations?
- Many of you have invested thousands of dollars to hire and train staff to assist you in the daily operations of your practice. Are they able to properly represent your practice, including the vision, integrity and professionalism your practice demands?
- Now that you are a successful professional in the hearing health industry, do you have the tools and techniques needed on a personal level to successfully interact with your family, friends and professional acquaintances?
Regardless of how you answered the above questions, the reality is we sacrifice for years developing our careers and building successful businesses but rarely take time to hone our communication skills – or help our staff fine-tune theirs.
This can be detrimental to our success and there are plenty of studies to prove it. Let’s look more closely at what a few studies have found concerning effective interpersonal communication skills.
In 1984, Stanford University completed a 20-year study of its most successful MBA graduates and discovered the single most important skill leading to their success was effective interpersonal communication skills…
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